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Real, human Care Guides available 24/7.
While many benefits navigation platforms have chat features, interaction happens first with a bot, then may progress to a human depending on the context.
Users get a response from a real human within 45-seconds or less.
Other platforms put users through the wringer - with several tiered thresholds before getting to the person and response they need.
Users choose high-quality, low-cost care 94% of the time.
Without real-time, in-the-moment help, users are too often left to make important health decisions alone.
"I've used the Medefy app multiple times and everyone I've dealt with has been extremely helpful and quick to get me the info I need. Plus it has saved me so much money! A huge thanks to Chad for getting everything squared away for my daughter's procedure. Will continue to use!"
"I feel like there is family there working to get me the best care! I am very happy to know that someone is there to help me in any way that they can. I'm glad that there are real people willing to go the extra mile to get me the best care!"
"I feel so much more informed, and in control! The ability to ask and get information here has been a BIG help in choosing my care. I have always just did what the doctors told me and handed out the $$$, never knowing that these very same tests could be free and help me not feel like care is too expensive."
"You get an answer for your medical insurance questions in a minute, before it usually took me at least 20 minutes to call. And they follow up with all your questions and requests. It is just amazing."
"Five stars! This app is amazing. I needed an MRI and they not only found me a place, but it was also way cheaper than the hospital I normally go to. They are friendly and knowledgeable."