Modern employees make healthcare decisions in the moment, and they're looking for help - right now - while they do it. Medefy Care Guides are there for them, in the moment, 24/7!
Medefy Care Guides are real, human, live benefits experts - ready to help your employees with benefits questions, appointment setting, plan navigation, provider and facility recommendations, and more! Available 24/7 - with an average answer response time of under 60 seconds!
Medefy follows your members through their entire healthcare journey
Medefy Care Guides don't merely answer questions and send members on their way - they provide compassionate guidance from the beginning of the healthcare journey through the resolution. Appointment setting, referral orders, medical records transfer, provider coordination - anything necessary to help members make - and keep - good healthcare decisions!
When members need care, they're often overwhelmed by the sheer number of provider options. Medefy Care Guides can craft provider and/or facility recommendations based on cost and quality - avoiding guesswork and saving substantial money!
Medical bills can be confusing, hard to understand, and difficult to resolve. That's why the Medefy app includes a HIPAA-compliant camera function - members can snap a pic of a bill, share it instantly with a Care Guide, and get the help they need!
Today's benefits-rich health plans can generate lots of member questions - questions that usually go straight to HR. Medefy Care Guides are a trusted extension of your HR team, helping members get answers to questions - in under 60 seconds!
The chat with a care guide is so awesome! The workers are so nice and made finding a doctor super easy! They did all the work and even called to follow up at the office for me to get an appointment. They were very caring and worked quickly to get me scheduled. After my appointment they followed up with me to see that I was taken care of.
Medefy brings a modern benefits experience to life through one-on-one concierge navigation, strategic outreach, and a digital benefits hub. It's the easiest way to access benefits and save money!